Hi,

Firstly sorry for those who access the site for the fact that there is no content on the site for this previous week. This is due to the fact that Streamline moved the site from a PHP4/Linux server to a PHP5/Linux Server and in the process renamed all of the data files that the wiki uses to produce the content. I have been working with Streamline for the past week one email per day due to the poor customer service that they have I will be moving the site to a new location shortly.


I would not recommend http://www.streamLine.net to anyone period they do not seem to be able to follow simple instructions. see below for the current ticket that is with stream line it should be noted that each response is a different day as I wait for them to contact me, also the start of the ticket is at the bottom:-

Hi Adrian Sweeney,

Thanks for your query.

We have report this to the engineers to look into for you

Kind Regards,
Support Department
Streamline.Net - The home of good value web hosting

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I do not know what each files name was as they were a wiki data store

for example there would have been a file :Gaming.txt somewhere in there.

I want htis fixed ASAP This has been several days.

Look to your backup files.

I want a manager/engineer to ring me tonight .


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Hi Adrian Sweeney,

Thanks for your query.

Please can you advise what the files names were previously so that we can forward this to our engineers to investigate. We are now aware of any server change which has resulting in file name changes previously.

Kind Regards,
Support Department
Streamline.Net - The home of good value web hosting

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Technically there are none missing they have all been renamed.

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Hi Adrian Sweeney,

Thanks for your query.

Yes we can see the data folder and teh files within. Please advise what files are missing and we will investigate.

Kind Regards,
Support Department
Streamline.Net - The home of good value web hosting

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beside the htdocs directory there is a data directory look in there


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Hi Adrian Sweeney,

Thanks for your query.

Here is a list of the file we can currently see;

htaccess del
.htaccess1 del
admin del
amiUpdate del
cgi-bin del
copy.php del
favicon.ico del
images del
index.php del
layers.gif del
robots.txt del
site.css del
sln-php-info.php del
test.php del

Please advise if this is not correct.

Kind Regards,
Support Department
Streamline.Net - The home of good value web hosting

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IF you go into the data directory they all have different names.

For example there should be one called ":Gaming.txt" at least there was one before the move to this server.




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Hi Adrian Sweeney,

Thanks for your query.

What files are missing from the web server?

Kind Regards,
Support Department
Streamline.Net - The home of good value web hosting

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what has happend to all the files in the data directory they have lost thier file names thus breaking my website.


Did you copy the files to windows you told me that this would be a linux box. the file name sturcture that I had would only work on linux.

I need this fixed ASAP

thanks

Adrian


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Hi Adrian Sweeney,

Thanks for your query.

This has now been actioned for you,

Kind Regards,
Support Department
Streamline.Net - The home of good value web hosting

We hope your Tuesday is going well, have you seen our excellent Search Engine Submission product?

--------------------------

Hi Adrian Sweeney,

Thanks for your query.

This issue has now been escalated to a senior engineer. We hope to have the issue resolved within 24 to 48 hours.

If this issue has not been resolved after this period, please update this ticket to let us know.


Kind Regards,
Support Department
Streamline.Net - The home of good value web hosting

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Yes please I was planning on moving hosting later this year due to this issue so now I won't have too.

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Hi Adrian Sweeney,

Thanks for your query.

We currently have PHP5 on most of the linux servers, if you require we can transfer your domain over to a server that has PHP5 on

Kind Regards,
Support Department
Streamline.Net - The home of good value web hosting

We hope you had a nice weekend.

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bloodmoongames.com is not registered by us (but might be a transfer).
bloodmoongames.com is on our hosting system.
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About a year ago I asked if you were planning to upgrade to PHP5 soon your answer was that you would be.

with PHP support ending 1st Jan 2008 what are the chances that you will be upgrading to PHP v5.2.4 or better